Effective Date: December 12, 2024
At FitLx.com, we strive to ensure your satisfaction with our products. If you encounter an issue with your purchase, please review our policy below.
1. Return Eligibility
We accept returns only in the following circumstances:
- The product is defective or damaged due to manufacturing issues.
- The product was damaged during shipping.
- The product received is incorrect or does not match the order.
Note: Returns are not accepted for reasons such as:
- Ordering the wrong product.
- Changing your mind or deciding you no longer need the product.
- General dissatisfaction with the product if it is not defective.
2. Return Process
To initiate a return, please follow these steps:
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Contact Us:
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Provide Information:
- Your order number.
- A brief description of the issue.
- Photos of the defective or damaged product (if applicable).
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Approval:
- Once your request is reviewed and approved, we will provide a Return Merchandise Authorization (RMA) number and further instructions.
3. Free Return Shipping
We cover the cost of return shipping for all eligible returns. Once your return is approved:
- A prepaid shipping label will be provided for you to send the product back.
- Please use the provided shipping label to ensure proper tracking and processing.
4. Refund Process
Once we receive and inspect the returned product:
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Approval: If the product is confirmed to be defective or damaged, your refund will be approved.
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Processing Time: Refunds will be processed within 7-10 business days after approval.
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Refund Method: Refunds will be issued to the original payment method.
5. Additional Information
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Return Window: All return requests must be submitted within 30 days of receiving the product.
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Product Condition: Products must be returned with all original packaging and accessories.
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Exclusions: Items that show signs of misuse, alteration, or intentional damage are not eligible for returns.
6. Contact Us
If you have any questions or need assistance with your return, please reach out to us:
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Email: contact@fitlx.com
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Phone: +1 (209) 201-0123
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Address: 5437 Homewood Way, Riverbank, CA 95367
